How can we help?
Get help with PrismAura, your account, Aura Cards, sharing, or PrismAura Pro.
Contact PrismAura Support
For help that is specific to your account or app experience, email our support team. Include your device model, iOS version, PrismAura version, and a short description of what happened when useful.
App Store & Billing
Apple handles App Store billing for PrismAura Pro. These official Apple links can help with subscription management or purchase issues.
Common Topics
Creating an Aura CardChoose or capture a photo, select a Visual Energy style, and continue through the creation flow.
Guest, Apple, or Google Sign-InPrismAura supports guest access and supported sign-in providers. If a provider fails, confirm your internet connection and try again.
Restore PrismAura ProIf you previously purchased PrismAura Pro with the same Apple ID, open the Pro/paywall area and use Restore Purchases.
Saving or SharingUse the available save/share controls on your completed Aura Card and allow iOS permissions when prompted.
Delete Account & DataYou can delete your account from PrismAura Settings. Full instructions are available on our deletion page.
Delete Account & Data
Need to permanently delete your PrismAura account and associated account data?
Privacy & Terms
For details about how PrismAura handles data and the rules that govern use of the app, review our dedicated PrismAura legal pages.